Forgot your password?



Flight Delay

How long does it take to be entitled to get compensation for a delayed flight?

If your flight departs from or arrives to a European Union State and arrives to destination with three or morehours, You are entitled to be compensed (monetary compensation ) of a sum ranging from 250 to 600 Euros or better from ±210 GBP to ± 510 GBP per person.

Specifically, the compensation is 250 € for routes less than 1500km, 400,00 € for routes between 1500km and 3.500km and 600.00 € for routes more than 3.500km.

Which are the other air passengers rights in case of flight delay?

If – because of the long delay- you decide not to leave anymore, in addition to claim compensation, You can also get ticket reimbursement. You also have the right to be assisted by the airline company with:

  • Meals and beverages
  • international calls
  • hotel accommodation and transport from and to the airport.

If the company doesn't provide to offer You these services You can claim to be refunded of the substained expenses.

In which cases is the airline company not obligated to pay You?

To avoid paying compensation, theairline company has the burden of proving that the delayed flight was caused by extraordinary circumstances.

It often happens that the air companies try to justify the delay with, general technical reasons " or " security reasons" without providing evidence or providing insufficient evidence of the exceptional circumstances .

Recentemente le compagnie aeree chiamano in causa circostanze eccezionali facendo riferimento a un elenco di casi individuati dal N.E.B. (National Enforcement Bodies). È importante sottolineare che tale casistica non è vincolante e non è mai richiamata dalla normativa comunitaria (e relativa giurisprudenza).

You can ask other damages in addition to compensation for flight?

If because of a delayed flight you have suffered material , moral or existential damages (e.g. the loss of a vacation day) is your right to ask for additional compensation in addition to the mentioned above.

If your flight is part of a "all inclusive" holiday package the delay of the flight may affect the success of the holiday. In such cases, the tour operator may be required to compensate You holiday damage.

Contact the staff of for a free advice or fill out the form below.

Are You entitled to compensation?

Do you need help?

Contact our experts

Click here

Main Offices